Help Center
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My Orders FAQs
- Do all orders need to be verified?
- What does my order status mean?
- How do I check my order status?
- Can I make changes to my order?
- How can I cancel my order?
- How do I contact customer service about my order?
- What if I have a question before placing an order?
- Can I change the shipping address after I complete the payment?
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International Shipping & Delivery FAQs
- How can I track my package?
- How do I estimate my delivery date?
- What shipping methods do you provide?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a CPF number? (Brazilian customers)
- Returns & Refunds FAQs
- Payment FAQs
- My Account FAQs
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How To Pay
- Accepted payment methods
- PayPal isn't available in my country
- How does PayPal work?
- What is Beautifulhalo's PayPal account?
- Can I pay by Western Union?
- I originally chose Western Union can I change to PayPal?
- Viewing prices in different currencies
- Why was my order cancelled? Why did you refund my payment?
- Western Union fees
- I want to contact PayPal Customer Service but can't find a phone number for them? Please help!
- Site Info
- Reward Points Program
How can I cancel my order?
If your order status is Pending, you can easily delete your order yourself. If your order status is Processing, you can submit a ticket to cancel your order. Once an order is All Shipped, it can no longer be cancelled.
See the chart below for information on products that may require a restocking/processing fee:
Weddings & Events
| Within 24 hours of payment confirmation* | 24-72 hours after payment confirmation* | More than 72 hours after payment confirmation* |
|---|---|---|
| Full Refund | 50% refund of the product price, full refund of the shipping price | Refund of shipping costs only |
*When you receive an email entitled "Payment Confirmation for Order#_______ with beautifulhalo.com", your payment has been confirmed.
To delete your order
Sign Into your account and click on My Orders, find the order number that you would like to cancel, Click on the order number to view more details about your order. .
Choose Delete this order, then your order will be cancelled.
