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My Orders FAQs
- Do all orders need to be verified?
- What does my order status mean?
- How do I check my order status?
- Can I make changes to my order?
- How can I cancel my order?
- How do I contact customer service about my order?
- What if I have a question before placing an order?
- Can I change the shipping address after I complete the payment?
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International Shipping & Delivery FAQs
- How can I track my package?
- How do I estimate my delivery date?
- What shipping methods do you provide?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a CPF number? (Brazilian customers)
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Returns & Refunds FAQs
- What if an item was lost damaged or wrongly sent during shipping?
- How can I return an item?
- Have you received my returned items?
- I've returned my item how long will I receive my refund?
- Payment FAQs
- My Account FAQs
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How To Pay
- Accepted payment methods
- PayPal isn't available in my country
- How does PayPal work?
- What is Beautifulhalo's PayPal account?
- Can I pay by Western Union?
- I originally chose Western Union can I change to PayPal?
- Viewing prices in different currencies
- Why was my order cancelled? Why did you refund my payment?
- Western Union fees
- I want to contact PayPal Customer Service but can't find a phone number for them? Please help!
- Site Info
- Reward Points Program
What if an item was lost damaged or wrongly sent during shipping?
You are qualified for a full refund if your item was damaged or lost during shipping. When making a request for your refund, it is necessary for you to provide Customer Service with photographs which can clearly show the problem of the item as soon as possible. In addition, the courier number for this item and "Proof of Damage" documentation from your courier are also required. To reduce inconvenience, you can also open the item with the courier on the scene and see if there are any damages during shipping. If so, you can reject the item and inform us that you rejected the package so that we can ship you a new item immediately (excluding made-to-order items).
To report a lost or damaged item, please Login To your account and find the order you need help with. Click the order no. or the view button to see the details of the order.
Click on "Submit a ticket" and send your request to our customer service. We will review your request as soon as we receive it.