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My Orders FAQs
- Do all orders need to be verified?
- What does my order status mean?
- How do I check my order status?
- Can I make changes to my order?
- How can I cancel my order?
- How do I contact customer service about my order?
- What if I have a question before placing an order?
- Can I change the shipping address after I complete the payment?
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International Shipping & Delivery FAQs
- How can I track my package?
- How do I estimate my delivery date?
- What shipping methods do you provide?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a CPF number? (Brazilian customers)
- Returns & Refunds FAQs
- Payment FAQs
- My Account FAQs
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How To Pay
- Accepted payment methods
- PayPal isn't available in my country
- How does PayPal work?
- What is Beautifulhalo's PayPal account?
- Can I pay by Western Union?
- I originally chose Western Union can I change to PayPal?
- Viewing prices in different currencies
- Why was my order cancelled? Why did you refund my payment?
- Western Union fees
- I want to contact PayPal Customer Service but can't find a phone number for them? Please help!
- Site Info
- Reward Points Program
What is a ticket?
"My Tickets" is a convenient function designed for customers to contact with customer service associate in case you have any questions concerning the order you have placed. Those questions can be related to payment issues, product return progress or exchange problems etc..
To use a ticket, please refer to the following steps.
1.Login your account, and go to My Orders. Click on the Order No. or the View button of the order you need help with.
2. Click "Submit a Ticket", then you can write down your questions. Our customer service associates will respond within 24 hours.
3. To check out our response and track the progress of this or other tickets, please Login in your account and go to My Tickets, then click on the Ticket ID.
