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My Orders FAQs
- Do all orders need to be verified?
- What does my order status mean?
- How do I check my order status?
- Can I make changes to my order?
- How can I cancel my order?
- How do I contact customer service about my order?
- What if I have a question before placing an order?
- Can I change the shipping address after I complete the payment?
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International Shipping & Delivery FAQs
- How can I track my package?
- How do I estimate my delivery date?
- What shipping methods do you provide?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a CPF number? (Brazilian customers)
- Returns & Refunds FAQs
- Payment FAQs
- My Account FAQs
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How To Pay
- Accepted payment methods
- PayPal isn't available in my country
- How does PayPal work?
- What is Beautifulhalo's PayPal account?
- Can I pay by Western Union?
- I originally chose Western Union can I change to PayPal?
- Viewing prices in different currencies
- Why was my order cancelled? Why did you refund my payment?
- Western Union fees
- I want to contact PayPal Customer Service but can't find a phone number for them? Please help!
- Site Info
- Reward Points Program
Why was my order cancelled? Why did you refund my payment?
If your payment is returned and you order is closed, it is almost certainly because your payment cannot be verified or the products you ordered were out of stock. Generally, our Customer Service staff associates will contact you to discuss your order, but if we failed to get in touch with you within 5 days after your payment is relieved, you payment will be refunded for your convenience and safety.
Other possible reasons for refunding your money are as follows:
The name and address of your PayPal account did not match the shipping address your order, and when we contacted you, there was no response.
The products you ordered were out of stock (Commonly we keep updating our product information, but sometimes a product may be temporarily out-of-stock) and when we contacted you, there was no response.
