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My Orders FAQs
- Do all orders need to be verified?
- What does my order status mean?
- How do I check my order status?
- Can I make changes to my order?
- How can I cancel my order?
- How do I contact customer service about my order?
- What if I have a question before placing an order?
- Can I change the shipping address after I complete the payment?
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International Shipping & Delivery FAQs
- How can I track my package?
- How do I estimate my delivery date?
- What shipping methods do you provide?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a CPF number? (Brazilian customers)
- Returns & Refunds FAQs
- Payment FAQs
- My Account FAQs
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How To Pay
- Accepted payment methods
- PayPal isn't available in my country
- How does PayPal work?
- What is Beautifulhalo's PayPal account?
- Can I pay by Western Union?
- I originally chose Western Union can I change to PayPal?
- Viewing prices in different currencies
- Why was my order cancelled? Why did you refund my payment?
- Western Union fees
- I want to contact PayPal Customer Service but can't find a phone number for them? Please help!
- Site Info
- Reward Points Program
How do I estimate my delivery date?
All our orders have to be processed before they can be shipped, so the total delivery time is divided into two parts: Processing Time and Shipping time.
Total Delivery Time = Processing Time + Shipping Time
Processing Time
|
Categories |
Business Days(Mon-Fri) |
Products |
|
Non Custom-made |
5-8 |
Clothing |
|
5-8 |
Women's Shoes |
|
|
7-10 |
Home Lighting |
Custom-made |
12-14 |
Special Occasion Dresses |
|
12-15 |
Women's Shoes |
Notes:
1. Processing time is calculated from the time your order is verified.
2. Processing time might be put off due to the delay of order verification, holidays or shortage of stock.
3. Chinese holiday reminder: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Delivery time will be affected during the holidays and the delay is often about 5-6 days and sometimes even longer. Normal service resumes immediately after each holiday.
Shipping Time
The shipping time is affected by the shipping method you choose. The detailed information is shown in the charts below.
|
Category |
Shipping Method |
Countries |
Days |
|
Lighting |
Standard Shipping |
North America (United States, Canada) |
10-15 |
|
Oceania (Australia) |
|||
|
Europe (United Kingdom, France, Italy, Germany, Austria, Greece, Portugal, Poland, Spain, Denmark, Belgium, the Netherlands, Sweden, Finland, Ireland, Luxembourg, Switzerland, Czech Republic, Croatia, Hungary, Liechtenstein, Monaco, San Marino, Vatican) |
|||
|
Asia (Japan, Singapore) |
|||
|
Ocean Shipping |
American mainland (excluding military exclusion zones and overseas islands), Australia |
25-30 |
|
|
Europe (United Kingdom, France, Italy, Germany, Austria, Greece, Portugal, Poland, Spain, Denmark, Belgium, the Netherlands, Sweden, Finland, Ireland, Luxembourg, Switzerland, Czech Republic, Croatia, Hungary, Liechtenstein, Monaco, San Marino, Vatican), Canada |
35-40 |
|
Category |
Shipping Method |
Cost |
Countries |
Days |
|
Clothing |
Standard Shipping |
Shipping Fee - $2.80 for ALL orders Shipping Tax - $0.99 per item |
North America (United States, Canada) |
10-15 |
|
Oceania (Australia) |
||||
|
Europe (United Kingdom, France, Russia, Italy, Germany, Austria, Greece, Portugal, Poland, Spain, Denmark, Belgium, the Netherlands, Sweden, Finland, Ireland, Luxembourg, Switzerland, Czech Republic, Croatia, Hungary, Liechtenstein, Monaco, San Marino, Vatican, Norway, Turkey) |
||||
|
Asia (Japan, Singapore) |
Notes:
1.* Countries which require customs duty. The customs policies differ among different countries.Once the parcel reaches the destination country, any customs or import duties that might occur should be paid by the recipient.
2. Within 1-2 business days after the order is successfully dispatched, we will provide the tracking number of your order by sending an email to the registered email address.
3. The P.O.Boxes and military address(APO, FPO) in the US can not be delivered. For the US territories,please leave a note when you place an order. For example,if your address is in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.
4.Customers from Russia please leave a message to illustrate the name and the specific address of your company because the private address in Russia can not be delivered.
