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Customer Reviews
Spider 14 Light Pendant in Black Finished Edison Bulb LED Industrial Metal Pendant Light for Living Room Restaurant

Spider 14 Light Pendant in Black Finished Edison Bulb LED Industrial Metal Pendant Light for Living Room Restaurant

Code:# HL371610
Listing price: USD$373.83
Save: $239.25 (63% Off)
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Customer Reviews
Average Customer Rating:

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Rating Snapshot(52 reviews)
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Product Reviews:
By Rose
Nov 11, 2017

Overall Rating

Item as described

Communication

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Had an electrician alter this so it would hang straight down above my dining table. Trimmed the cords down and removed the ceiling clips. Used some gold-dipped bulbs, and voila. This should only be installed by a professional, even if you don’t alter it. The directions are minimal and the hookup is confusing, especially once you add the remote control into the mix. It’s worth it though.

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By Shannon
Jun 6, 2017

Overall Rating

Item as described

Communication

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So i love the lamp and the price is reasonable. A few notes

- I thought the remote was stupid and actually removed it from the unit and wired directly. I prefer a wall dimmer and the remote is just another piece of junk to be lost a year from now. I suggest the manufacturer remove all together and reduce the price.
- The internal wire is not very heavy. For carrying that much current, I would think something heavier would be in order
- As mentioned by someone else, the wires themselves in the plastic are not heavy enough to hang nicely. They should be ideally more of a metal sheath or chain. The lamp looks nice but the wires don't hang uniformly and you can see kinks from being wrapped up in box. I will probably use a heat gun to soften them and get them to hang better.

So on hanging it, people complained a lot about it being hard to put up so I pondered how. I wanted the light to hang uniformly so each lamp to be 36 degrees off the other to form uniform spacing. I hung the main lamp and let the webs just hang down. I picked up 2 pieces of poster board from an office store and taped them together to make a large surface area. I then created a template of a circle divided into 10 pieces from searching google for an image. You can make in excel too if you want. I downloaded the image, blew it up to fit a 8x10 sheet with max coverage and printed it out. This gives you a circle about 7" in diameter

I then cut the image out, taped it to the center of the poster board and used a yard stick to extend it to the edge of the board. After that I cut out the middle of the poster board along the line of the original little 7" circle. I then fed the web arms through the hole and used tape to stick it to the ceiling. From there I used the yard stick to mark spots for mounting the light hangers at equal distance from the edge of the lamp.

After that, I used 2 sided tape to stick each web wire to check placement. Looked perfect so I screwed everything in. All in all, install took a couple of hours and using the above method, no "oh crap" moments.

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By DEIRDRE
Dec 12, 2018

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It is perfect. It was easy to install. Took about 15 minutes

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By Kathryn
Dec 12, 2018

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By Salma
Dec 12, 2018

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Questions & Answers
Q: About Wattage selection.Hello, there! I really love this beautiful chandelier, but how am I supposed to know if it could appropriately fit my living room?
A: Hi, dear customer. Thanks for your inquiry. Please kindly refer to the specification chart under the product details, you will find the information about space fit. Then please compare the detailed numbers with your living room.

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Q: How to assemble the chandelier?Hi, I bought a chandelier from your website 2 days ago. Since I need to put the whole light together all by myself, I wanna know if it’s difficult and time consuming?
A: Hello, dear customer. Thanks for your inquiry. Don’t worry about the assembling. Instruction drawings and accessories would be right in the box. About the difficult level and time needed, it depends on the chandelier you bought. But don’t worry, do as the instructions, and it would turn out to be right.

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Q: Does bulbs include?Hello, dear, I really wanna buy this chandelier. Pls let me know if bulbs are included, or I need to buy them separately?
A: Hello, dear customer. Thanks for your inquiry. In normal conditions, bulbs are not included in the items. Then you could choose the right bulbs according to your space. If the bulbs are included, it would be listed on the product page. Any other problems, please let us know.

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Q: About usage.Can this light fixture used outdoor?
A: Hi, dear customer. Thanks for your inquiry. This light fixture is only UL listed for indoor locations.

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Q: About shipping time.Hello, there. I would like to know where will you send the goods from and when could I get it?
A: Hi, dear. We send the goods directly from our own factory, which is in Guangdong province, China. Usually if the item is in stock, it would take 6-8 shipping days to your local place. If not, the processing time is lined in the specification charts. Any problems, please kindly let us know.

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Q: About the package.Hello, there. How is the package of the crystal chandelier. This pure crystal lighting is really amazing, dose it safe to ship in a so long distance?
A: Hello, dear customer. Thanks for your inquiry. Contoured foam and carton could withstand high pressure are used to protect the goods by our factory. Our package offers complete protection on all sides to guarantee the items could arrive in perfect condition to your hands. Hope you enjoying shopping here!

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Q: About freight.How much is the cost for shipping and handling to USA?
A: Hello, thank you for your inquiry. The shipping cost is automatically calculated by the system based on the shipping distance and packaging size of the items. The items might be free shipping,if not you can see the exact cost after you put this item into your shopping cart.

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Q: About shipping area.Does this light ship to Canada?
A: Hello, thank you for your inquiry. You are qualified for a full refund if your item was damaged or lost during shipping. When making a request for your refund, it is necessary for you to provide Customer Service with photographs which can clearly show the problem of the item as soon as possible.

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Q: About replacement.I broke the lamp during installation, is it possible to get a replacement?
A: Hello, we are sorry to tell you that you are not qualify for a replacement as you take the item back as defective.

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Q: About wrong sent.When I receive a wrong sent, what can I do?
A: If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service.

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Q: About ordering lights with different processing times.Hi, I ordered 3 lights from your web, but it owns different processing times. So will I get the items separately or in a whole package?
A: Hi, dear customer. Thanks for your inquiry. Orders containing different items are supposed to be delivered as a whole set, which means the total processing time or tailoring time will be the longest one, but expedited shipping will be the only delivery method to ensure you can get your orders ASAP.

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Q: How to pay the items I bought?I only have the paypal account, is that enough to pay for my order?
A: We mainly offer the PayPal payment for you. You can buy items through the PayPal Account, as well as the Credit Card(Visa/MasterCard/American Express/Discover), Debit Card(Switch/Solo/Maestro) or E-banking such as the GiroPay. What’s more, the Western Union is also available for you. Thanks for your question.

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