Help Center
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My Orders FAQs
- Do all orders need to be verified?
- What does my order status mean?
- How do I check my order status?
- Can I make changes to my order?
- How can I cancel my order?
- How do I contact customer service about my order?
- What if I have a question before placing an order?
- Can I change the shipping address after I complete the payment?
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International Shipping & Delivery FAQs
- How can I track my package?
- How do I estimate my delivery date?
- What shipping methods do you provide?
- What countries or regions do you ship to?
- Are there any additional fees involved in international shipping?
- Do you ship to PO Boxes or APO/FPO military addresses?
- Why was I asked for a CPF number? (Brazilian customers)
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Returns & Refunds FAQs
- What if an item was lost damaged or wrongly sent during shipping?
- How can I return an item?
- Have you received my returned items?
- I've returned my item how long will I receive my refund?
- Payment FAQs
- My Account FAQs
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How To Pay
- Accepted payment methods
- PayPal isn't available in my country
- How does PayPal work?
- What is Beautifulhalo's PayPal account?
- Can I pay by Western Union?
- I originally chose Western Union can I change to PayPal?
- Viewing prices in different currencies
- Why was my order cancelled? Why did you refund my payment?
- Western Union fees
- I want to contact PayPal Customer Service but can't find a phone number for them? Please help!
- Site Info
- Reward Points Program
Have you received my returned items?
If you want to return an item, we recommend you use your local postal service which will provide tracking information and a Customs form, instead of a courier agency such as DHL or FedEx.
Once we receive your package, we will start dealing with your request, which may take up to 3-5 business days. Once the processing is completed, we will contact you.
